Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor your delivery status on the USPS website or through the tracking link provided in the email.

If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we will not be able to make changes.

The lifespan of our wigs depends on how well they are maintained. Our wigs can last from 6 months to 4 years with proper care.

Store your wigs in a cool, dry place. It is best to keep them on a wig stand or in a satin bag to maintain their shape and prevent tangling.

The number of hair bundles you need for a wig will vary depending on the desired volume.

For lengths 16”-20”: We recommend 2 or more bundles.
For lengths 22”-30”: We recommend 3 or more bundles.

Since our wigs come in 5×5 closures we recommend using a minimum of 3 bundles.

If you need your order expedited, please contact out customer service team by email hair.solasepiphany@gmail.com to see if we can accommodate your request.

Yes, our hair can be colored or dyed. We recommend having this done by a professional hair stylist to ensure the best results and to maintain the integrity of the hair.

To ensure the longevity of your wig, we recommend the following care instructions:

Gently detangle the hair before washing.
Use sulfate-free and moisturizing shampoo and conditioner.
Allow your hair to air dry if time permits.
Apply a heat protectant and a few drops of Biosilk serum to protect the hair and minimize frizz.
Avoid excessive heat styling.

Choosing a raw hair wig is an investment in quality, versatility, and longevity. Raw hair is completely unprocessed and sourced from a single donor, ensuring a natural look. It offers durability and can be colored, styled, and heat-treated without losing its integrity when cared for properly.

FAQs